Shipping Information

Shipping & Delivery

Here's everything you need to know before your order arrives.

How long will my order take?

Production takes 2–5 business days from the time your order is confirmed. 
Once dispatched, delivery typically takes:

- Australian metro areas: 3–7 business days (free)
- Australian regional/rural: 5–10 business days (calculated at checkout)
- New Zealand: 3–7 business days
- USA / UK / Europe: 7–14 business days
- Rest of world: 7–21 business days

Express production is available for urgent fit-out projects and franchise 
rollouts — get in touch before ordering and we'll do our best to 
accommodate your timeline.

How much does shipping cost?

Free shipping applies to all Australian metro deliveries. Regional, rural 
and international shipping is calculated at checkout based on the size, 
weight and destination of your order.

Every sign is packed with serious care and attention. Your sign arrives 
well-protected and ready to install.

Do you ship internationally?

Yes — we ship to customers in over 50 countries. International shipping 
costs are calculated at checkout.

Will I be charged import duty?

Depending on your country, import fees may apply on arrival. This is 
outside our control and is the responsibility of the customer. Check our 
Import Duty page for country-specific information:
theneonlab.co/pages/import-duty-and-taxes

For franchise and wholesale customers placing large or repeat orders, 
we recommend checking your country's threshold before ordering.

Questions about your order?

Get in touch at team@theneonlab.co — we respond within 24 hours on 
business days.